Delivery Policy

Valo Vault sells digital services only. Nothing we sell is shipped physically, and no delivery address is ever required to complete a purchase.

1. What you receive

All Valo Vault purchases are digital entitlements attached to your Valo Vault account:

• Memberships (Plus, Pro and Creator): unlock features for the billing period you purchased.
• Vault Coins: in-app currency credited to your account balance.
• Vault Store items: cosmetics such as profile icons, banners, borders and app themes.

2. Delivery method and timeframe

Delivery is electronic and immediate. Once the payment provider confirms your payment, the entitlement is written to your Valo Vault account automatically, and the app reflects it the next time it syncs, usually within a few seconds.

No physical goods are dispatched. There is no courier, tracking number, or shipping fee, and no delivery address is collected.

3. If something does not arrive

Payment confirmation and account crediting occasionally fall out of step, for example if the app is closed mid-purchase or the device loses connectivity. Valo Vault reconciles unfinished purchases automatically when you next open the app, so the usual fix is simply to reopen it.

If your purchase has still not appeared after that:

• Confirm you are signed in to the same Valo Vault account used at purchase.
• Force-stop and reopen the app to trigger a fresh sync.
• If it is still missing, open a ticket at support.valovault.in with your order or transaction reference.

We will trace the transaction and either deliver the entitlement or refund it in line with our Cancellation & Refund Policy.

4. Regional availability & Supported Payment Rails

Purchase routes and available payment methods differ by region:

• Web Checkout (payments.valovault.in): Supports regional localized pricing, Razorpay (UPI, debit/credit cards, net banking) for India and South Asian regions, and PayPal for international accounts in USD.
• Google Play In-App Purchases: Available globally through the Android app with your regional Play Store currency and local payment methods.

5. Questions

Anything about delivery of a purchase: Contact us or email support@valovault.in.