Cancellation & Refunds

Welcome to Valo Vault ("we," "our," or "us"). This Cancellation & Refund Policy outlines the terms governing memberships and digital purchases made through our web portals (valovault.in and payments.valovault.in).

1. Instant Digital Service Delivery

Valo Vault memberships and Vault Coins are digital services linked to your Valo Vault account immediately after the payment provider confirms the purchase. Because access and virtual items are delivered electronically to your account, purchases are generally non-refundable once delivered, except where required by applicable consumer protection laws, the payment provider's policy, or the specific exceptions outlined below.

2. Refund Eligibility & Exceptions

We provide refunds under the following specific circumstances:

• Duplicate Charge: If Google Play, Razorpay, or PayPal confirms that the same order was charged more than once due to a technical error, the duplicate transaction is eligible for review and immediate refund.
• Service Non-Delivery: If a completed payment is confirmed by our payment gateway (Razorpay / PayPal / Google Play) but the purchased membership or Vault Coins are not credited to your account within 24 hours, you are eligible for manual entitlement restoration or a full refund after verification.
• Request Window: Refund requests for duplicate transactions or non-delivery must be submitted within 7 days of the transaction date.

3. Cancellation Policy

Google Play auto-renewing memberships can be managed and cancelled anytime through Google Play Subscriptions, and access remains active until the end of the paid billing period. Web memberships and coin packs purchased on payments.valovault.in (via Razorpay or PayPal) are fixed-term prepaid entitlements unless explicitly stated otherwise during checkout; fixed-term access expires automatically at the end of the period and does not auto-renew.

4. Refund Request Process & Processing Time

To request a refund or raise a billing dispute:

• Send an email to support@valovault.in with the subject line "Refund Request - [Order / Payment ID]" or open a ticket at support.valovault.in.
• Provide your registered Valo Vault account email, and your transaction reference (Google Play Order ID, Razorpay Payment ID starting with pay_, or PayPal Transaction ID).

Approved refunds are returned through the payment provider that processed the original purchase (Razorpay to your original bank/UPI/card account, PayPal to your PayPal account or funding source, or Google Play). Standard processing takes 5–7 business days depending on your bank or payment processor.

5. Contact Us

If you have any questions or require assistance regarding billing, cancellations, or refunds, please reach out to us:

Email: support@valovault.in

Support Portal: support.valovault.in