Contact Us Valo Vault

Valo Vault is an independent VALORANT companion app. This page lists every way to reach us and what to expect once you do.

1. Support Portal (fastest)

Open a ticket at support.valovault.in. Tickets are tracked, receive a reference number, and can be replied to from inside the Valo Vault app as well as from the web. This is the fastest route and the one we monitor most closely.

2. Email

General and account support: support@valovault.in

Billing, refunds and payment issues: support@valovault.in. Please include your order or transaction reference.

Privacy and data requests: support@valovault.in. See also our Privacy Policy and Data deletion Delivery Contact page.

3. Response times

Support tickets: typically within 24–48 hours.
Billing and refund requests: typically within 2 business days. See our Cancellation & Refund Policy.
Data deletion requests: acknowledged within 48 hours and actioned as described on the Data deletion Delivery Contact page.

We are a small team, so responses arrive during Indian business hours. Weekend and public-holiday requests are answered on the next working day.

4. What to include

Including these details up front usually removes an entire round trip:

The email address on your Valo Vault account.
Your in-app username, if you have one set.
For purchases: the order or transaction reference, and where you bought: Google Play or the web checkout.
For bugs: your device model, Android version and the app version from Settings.

5. Business details

Valo Vault is operated from India. Purchases made through our web checkout are sold by our payment provider acting as merchant of record; that provider's legal and tax details appear on your invoice and receipt.

For correspondence that requires a postal reply, contact us at support@valovault.in and we will provide a postal address for your specific matter.

6. Reporting abuse or a security issue

To report abusive behaviour in Community Hub or Global Chat, use the in-app report action on the message or profile. That routes directly to moderation with the necessary context attached.

For security vulnerabilities, email support@valovault.in with “Security” in the subject line. Please give us reasonable time to investigate before disclosing publicly.